PRECISION AND POWER: RAD TORQUE SYSTEMS’ EXPANSION INTO MONGOLIA’S GROWING MARKETS

RAD Torque Systems is a Canadian-based manufacturer specializing in high-precision torque tools designed for demanding industrial applications. With over 30 years of experience, RAD is recognized globally for its innovative pistol grip torque wrenches, widely used across industries such as mining, aerospace, construction, and energy. Known for their accuracy, durability, and ease of use, RAD’s tools help ensure safety and efficiency in critical bolt tightening tasks worldwide. 

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This year, RAD is showcasing its advanced battery and pneumatic torque tools at Mongolia’s Mining Week, marking a significant step in expanding its presence in the rapidly growing Mongolian mining market. The Mongolian Mining Journal recently interviewed Dennis Roy, Technical Sales Manager of RAD Torque Systems, and Long Wong, Business Development Manager, alongside Munkh-Erdene Sanjdorj, Business Development Manager of EES Mining Service LLC, Mongolia — RAD’s local partner — to discuss their products, market strategy, and plans for Mongolia.

INTERVIEW WITH DENNIS ROY, TECHNICAL SALES MANAGER, RAD TORQUE SYSTEMS

- Can you briefly explain what you produce? What advantages do your products offer compared to traditional mining tools? 

Dennis Roy: We produce pistol grip torque wrenches. You set your desired torque, pull the trigger, and the tool delivers torque within a ±2% accuracy range. Unlike impact wrenches that hammer continuously, ours use planetary gear reduction, which offers smooth and precise operation. Our tools are lighter and faster than many competitors, fully made in Canada and can deliver up to 15,000 Newton meters of torque. 

- Who are your typical customers? 

Dennis Roy: Our customers span industries worldwide wherever precise bolt tightening is required — wind towers, mining, aerospace (including Boeing), construction, tower cranes, and the oil and gas sector. 

- When did you start selling your products? 

Dennis Roy: Over 30 years ago globally, but in Mongolia, we just began about three months ago through EES. We’re here to support them and provide training on the tools and various applications. 

- Through your Mongolian partner, what other services will you offer besides sales? 

Dennis Roy: Our Mongolian partner, EES, has a facility for tool repair, maintenance, and calibration. Since our tools need annual calibration, having a local service department is very important for quality and customer support. 

- Your products are known for quality — how do they contribute to mining safety? 

Dennis Roy: Compared to American and European products, ours are both cheaper and higher quality, which makes us the global leader. Our tools are accurate, lightweight and incorporate safety features like handle guards to protect fingers, and a safety trigger mechanism that requires pressing two buttons to operate, keeping hands away from danger zones. 

INTERVIEW WITH LONG WONG, BUSINESS DEVELOPMENT MANAGER, RAD TORQUE SYSTEMS

- Why do you see Mongolia as a key market for your development? 

Long Wong: Actually, a better question is why so many competitors ignore Mongolia. Many manufacturers from Europe and the US incorrectly manage Mongolia through their regional offices in China or Russia. This traditional approach is a mistake. 

- What are your short- and long-term goals for Mongolia? 

Long Wong: We are already number one globally in electric and pneumatic tool ranges. Our goal is to grow sales, build the RAD brand here, and establish the same level of recognition as in North America. 

- How many countries do you currently work with? 

Long Wong: We have distributors worldwide, including China. However, we decided to remove Mongolia from China’s supervision and put it directly under our Canada central office. About 90% of our competitors don’t do this because they assume it’s easier to handle Mongolia through China, but Mongolia’s culture and economic development are unique. It’s been a democracy for 20 years and differs significantly from China or Russia, so Mongolia needs its own sales strategy. 

- Training is important — how are you managing knowledge transfer to Mongolian staff?

Long Wong: We prefer training directly from headquarters. Unfortunately, some Mongolian miners still use old technology from 20 years ago, like inefficient hydraulic methods. We aim to educate and update local practices to the latest global standards. 

- Dennis mentioned he saw no competitors at the Mining Week — do you agree? 

Long Wong: Absolutely. The Mongolian market is eager for quality products, but many competitors have not truly engaged with end-users here through demonstrations or education. That’s why we appreciate Mining Week—it lets us connect face-to-face with customers. Many of our competitors sell products from regional offices without providing training or education here, which harms brand reputation and, more importantly, worker safety. We want to raise awareness about how proper tools can improve miners’ lives. 

- How broad is your product line? 

Long Wong: We offer a focused and competitive product line of approximately 50 pistol grip torque wrenches. Our tools are designed to meet the demanding needs of industries such as mining, aerospace, and manufacturing, providing precision, reliability, and performance under pressure. 

INTERVIEW WITH MUNKH-ERDENE SANJDORJ, BUSINESS DEVELOPMENT MANAGER OF EES MINING SERVICE LLC, MONGOLIA 

- Could you please introduce your company? 

S. Munkh-Erdene: EES Mining Service LLC was established in 2015 and is now in its 10th year of operation. Our core business focuses on the supply and maintenance of mining equipment. We currently employ over 40 people. 

- How many international partners does your company work with? 

S. Munkh-Erdene: We work with around 8 to 9 international partners, mainly from the United States, Canada, and Australia.  

What sets us apart is that we do not just import and sell branded products — we also aim to deliver the full range of services that accompany them. That includes after-sales service, spare parts supply, and equipment maintenance, offering a comprehensive solution to our clients. 

- Why did you choose to work with RAD Torque Systems? 

S. Munkh-Erdene: We strive to work with the world’s best in each sector. RAD Torque Systems is a Canadian company that’s considered the global leader in torque technology. 

- How long have you been working with RAD Torque Systems? 

S. Munkh-Erdene: It’s been about six to seven months since we started our partnership. 

- Have you already seen benefits from this collaboration? 

S. Munkh-Erdene: One of the first benefits is brand recognition. Wherever we go to present the tools, people already know the brand — especially at international sites like Oyu Tolgoi, where many North American professionals work. In return, we have a responsibility to uphold RAD’s global reputation in Mongolia. To do that, we strictly follow the manufacturer’s guidelines in our maintenance work and aim to build long-term customer relationships. 

- What are your short-term and long-term strategies? 

S. Munkh-Erdene: In the short term, we are working to introduce the RAD brand, logo, and products to as many people as possible. Our long-term goal is to build local infrastructure. 

- Who are some of your major clients in Mongolia? 

S. Munkh-Erdene: Well-known brands like RAD are typically used and recognized by large foreign-invested companies. Some of our major clients include Oyu Tolgoi, Barloworld Mongolia (the Caterpillar distributor), and Transwest Mongolia (the Komatsu dealer).

We’re also planning to collaborate with Erdenet Mining Corporation to introduce advanced technologies. These companies understand the value of innovative, high-quality tools. 

- You mentioned that you don’t just sell products — you provide supporting services as well. Could you explain what that includes? 

S. Munkh-Erdene: Yes, support services are a key part of our value offering. We begin by conducting a detailed assessment of how and where our clients plan to use the tools. Then, we collaborate with RAD’s engineering team in Canada to ensure we’re supplying the most appropriate tools for their needs. Once the tools are in use, we maintain an inventory of essential spare parts here in Mongolia and have local technicians — trained in Canada — who can carry out repairs and maintenance domestically. Another important aspect is calibration. These are high-precision tools, and it’s essential to confirm that they’re still performing according to the manufacturer's specifications. This might be done after 500 torque cycles, or annually after service. Previously, these specialized torque tools had to be sent abroad — often to Singapore — for calibration, which cost companies up to $7,000–8,000 each time. By localizing these services in Mongolia, we’re not only reducing client costs but also generating local value, building sustainable technical capacity in Mongolia and delivering more efficient services. 

- How many RAD products are currently available through your company? 

S. Munkh-Erdene: RAD manufactures around 50 different tools. Currently, we distribute about 3 main product lines with over 30 subcategories. We’re also exploring the potential of offering tool rental services in the near future.